A recent survey by Ernan Roman Direct Marketing answered this question: What makes for a good customer service call experience?
71 percent—An easy menu to reach appropriate information
70 percent—A person who understands my issue
69 percent—A person who speaks clearly; is easy to understand
67 percent—First call resolution
There could be more than one answer to the question which is why the numbers don’t add up to 100 percent. Read More
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